Terms and Conditions

1. General Information
These terms and conditions apply to the use of this website (Winkandbeam.uk) and by accessing this website and/or placing an order, users (hereinafter referred to as "you" or "customer") agree to be bound by the terms and conditions of Winkandbeam.uk (hereinafter referred to as "we"or "our ").

These terms and conditions are subject to change at any time without prior notice to you. Despite our care and effort in actualizing and updating the Website, the content of the page might be incorrect and/or incomplete. Winkandbeam.uk has the right to deny customer access to the Website and/or services provided on the Website. Access to the Website can be monitored.

For Plants that are sold on the website, be aware most plants are completely harmless, but care should be taken if you have children and/or pets to ensure they don’t consume any of our plants.

2. Conclusion of Agreement
The offer on the website is a non-binding invitation for the customer to place an order with us. By clicking ‘Confirm order' and submitting the order by payment on the website, the Customer makes a binding offer for concluding a contract of purchase. Before finalising the order form, the customer has the opportunity to check if the details of the order are correct.

We store the contract's content and will send you the details of your order as well as our general terms by e-mail. You can find the terms on our website at all times. The details of your order can be viewed online in your customer login.

3. Privacy Policy
Please read our separate Privacy Policy , which explains how we will not pass on your details to any third party.

Right of Withdrawal
You have the right to cancel the purchase of a good within three days of your order being placed.  We must be notified of the cancellation in writing or in another durable medium (e.g. email).

If an item is delivered in error, or if the item is damaged. You will be refunded in full, once the delivered goods have been returned.

5. Prices and Delivery Costs
The prices as given include the statutory Value Added Tax.  Current shipping prices can be viewed in the section entitled ‘Delivery'. We only deliver in the UK and not to any islands of the UK.

6. Payment & Security
All transactions are processed over a secure (encrypted) connection (SSL), you can check this by the fact that your browser shows a padlock on checkout. We do not store any credit card information on our system, the credit card info you enter is sent direct to the Credit Card Processer (Stripe). Your account or credit card number is not known by us; it's in safe hands with the Banks! Our credentials have been verified by Stripe.  Payment can be made by Credit Card, Paypal, Visa Debit and Apple Pay or any method shown on our website at the time you place your order. 

7. Delivery / Shipment
Products are shipped using various 3rd Party Mail and Parcel Carriers; all delivery times are based upon their delivery schedules. We estimate most deliveries to be with you in 5 working days.  You cannot be held responsible for delays in delivery caused by these parties or any other 3rd Party involved. We will deliver your order to the address you specify, if this address is not accurate we cannot be held responsible for loss of goods.  For pallet delivery, items must be checked within 48hr period of delivery. If damage is reported after 48hrs of delivery the items will not be insured and you will be held responsible.