FAQs

Can I view your products in person / Do you have a retail unit, shop or showroom?
We pride ourselves on only stocking products of the utmost quality, and we retail them exclusively through our website. This allows us to offer a large range of quality products, at the best price possible, which we stand behind with our price match guarantee

Can I cancel my order?
This is only possible if your order hasn't been dispatched. If your order has been dispatched you must cover the cost of return. Please contact us through the website.

What is your returns policy?
If you wish to return your purchase for whatever reason, you have up to 14 days from the date of delivery to do so. The products must be returned to us in their original packaging.

Can I nominate a chosen date for delivery?
Yes. More often than not we can communicate a chosen delivery date that suits you via our couriers, provided enough notice is given to us when placing your order.

What if my item arrives damage?
Don’t worry we will look after you, please contact us and we will either replace items or a full refund.

Why are products on the website limited?
A majority of our products are unique items that are one of a kind.

How can I make a compaint?
If we have fallen below your expectations please in the first instance email the details of your issue, the order number and the product information to contact@winkandbeam.uk and we will do our best to help you.

If you would prefer to speak to someone then please call us on 07502 280 511 but please be aware that if the issue is regarding a product we will require photographic evidence.